Shipping Policy
Effective Date: 1/1/2026
Welcome to the shipping department of It Came From Hell. Every order is carefully prepared before it begins its journey through the Hellway.
Order Processing
All pieces are handmade and packed with care.
Orders are processed within [2–7 business days] unless otherwise stated
Processing time does not include shipping transit time
During high-volume periods (markets, holidays, new drops), processing times may be extended
You will receive a confirmation email once your order has shipped.
Shipping Methods & Delivery
We ship via trusted carriers such as USPS, UPS, or FedEx.
Estimated delivery times:
Domestic (U.S.): 3–7 business days
Please note:
Delivery times are estimates and not guaranteed
We are not responsible for delays caused by carriers, weather, or customs
Shipping Accuracy
Please double-check your shipping address before placing your order.
We are not responsible for:
Orders shipped to incorrect or incomplete addresses provided at checkout
Packages returned due to address errors
If your package is returned, additional shipping fees may apply to resend it.
Lost or Stolen Packages
Once your order has been marked as delivered, we are not responsible for lost or stolen packages.
If your package is missing:
Check with neighbors or your local delivery office
Contact the shipping carrier directly
We recommend selecting secure delivery locations whenever possible.
Damaged Items
We take great care in packaging, but if your order arrives damaged:
Contact us within [3 days] of delivery
Include photos of:
The damaged item
The packaging
Email: info@itcamefromhell.com
We will review and offer a replacement or refund at our discretion.
International Orders
NOT CURRENTLY AVAILABLE
Handmade Nature Disclaimer
Each piece is handcrafted, which means:
Slight variations are normal
No two pieces are identical
This is part of what makes your piece uniquely yours.
Questions
For any shipping-related inquiries, contact:
Email: [info@itcamefromhell.com]
Business Name: It Came From Hell
Final Note
Once your order leaves our hands, it begins its journey through forces beyond our control—but we will always do our best to make sure it reaches you safely.