Returns & Refunds Policy
Effective Date: 1/1/2026
At It Came From Hell, each piece is handmade, packed with care, and sent out into the world as a finished work. Because of the nature of our products, we maintain a strict policy regarding returns and refunds.
All Sales Are Final
We do not accept returns, exchanges, or cancellations.
By placing an order, you agree that:
You have reviewed the product details and images
You understand the handmade nature of the item
You accept this policy in full
Handmade Variations
All items are handcrafted, which means:
Slight variations in color, texture, or detail may occur
No two pieces are identical
These variations are not considered defects and are not eligible for refunds or exchanges.
Damaged or Defective Items
If your order arrives damaged, we will make it right.
To file a claim:
Contact us within [3 days] of delivery
Email: info@itcamefromhell.com
Include clear photos of:
The damaged item
The packaging
If approved, we will offer either:
A replacement (if available), or
A refund at our discretion
Shipping Issues
We are not responsible for:
Lost or stolen packages marked as delivered
Delays caused by shipping carriers
Incorrect addresses provided at checkout
Please refer to our Shipping Policy for more details.
Chargebacks & Disputes
We encourage customers to contact us directly to resolve any issues.
Initiating a chargeback without first contacting us may result in:
Refusal of future service
Submission of this policy and order confirmation as evidence in dispute resolution
Order Accuracy
It is the customer’s responsibility to:
Review order details before purchase
Provide accurate shipping information
We are not responsible for errors made at checkout.
Questions
If you have any concerns about your order, contact us at:
Email: info@itcamefromhell.com
Business Name: It Came From Hell
🔥 Final Note
Every piece that leaves our hands is part of a larger world we are building. We stand behind the quality of our work—but once it ships, it is yours to keep.